Henry Import-Eksport ("we", "us", "our") provides shipping, logistics, and customs coordination services between Albania, the United States, and Canada, including through this website and client/admin portal (the "Platform"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We collect information you provide directly, information generated by using our services, and information related to the shipments you send or receive:
- Account information: full name, email address, phone number, country, city, and mailing address when you register or place an order.
- Shipment information: origin and destination addresses, item type and description, declared value, weight, pickup and delivery dates, and tracking status.
- Payment and billing information: invoice records, payment method (e.g. bank transfer, card, cash, PayPal), amounts, and payment status. We do not store full card numbers on our servers.
- Documents: files you or our staff upload to support an order, such as identification, vehicle titles, or customs declarations.
- Communications: messages exchanged with our support team through the Platform, and any notes attached to your account.
- Account security data: login timestamps, and where enabled, two-factor authentication (2FA) status for staff and admin accounts.
- Technical data: IP address, browser type, and basic usage data collected automatically to keep the Platform secure and working correctly.
2. How We Use Your Information
- To create and manage your account and process your orders.
- To coordinate pickup, transport, customs clearance, and delivery of your shipments.
- To generate invoices, process payments, and maintain financial records.
- To communicate with you about your orders, invoices, and support requests.
- To detect, prevent, and investigate fraud, abuse, or security incidents.
- To comply with customs, tax, and other legal obligations in Albania, the USA, and Canada.
3. Who We Share Information With
We do not sell your personal information. We share it only where necessary to provide our services:
- Customs and border authorities in the origin and destination countries, as required by law.
- Shipping, freight, and delivery partners who physically transport your shipment.
- Payment processors and banks to process invoices and payments.
- Our staff and administrators, on a need-to-know basis, to manage your order and respond to your messages.
4. Data Retention
We retain account, order, invoice, and payment records for as long as your account is active and afterward for as long as needed to meet accounting, tax, and customs recordkeeping obligations, resolve disputes, and enforce our agreements.
5. Your Rights
Depending on where you are located, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information (via your Profile / Settings page or by contacting us).
- Request deletion of your account and associated data, subject to records we must legally retain (e.g. completed shipments, invoices).
- Object to or restrict certain uses of your information.
To exercise any of these rights, contact us using the details below.
6. Data Security
We use reasonable technical and organizational measures to protect your information, including access controls that separate client, staff, and administrator permissions, and optional two-factor authentication (2FA) for staff and administrator accounts. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Cookies
We use essential cookies and local browser storage to keep you signed in and remember your preferences. We do not use these to sell your information to third parties.
8. Children's Privacy
Our services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through the Platform.
10. Contact Us
Questions about this Privacy Policy or your personal information can be sent to:
- info@henryimportexport.com
- Rr. Myslym Shyri, Tirana, Albania · 145 Harbor St, Boston, MA, USA